Wednesday, October 21, 2015

AMAZING customer service!! - Tidebuy Reviews

HI, EVERYONE, did you want to  shop at how about return policy and shipping time and customer service?
Tidebuy reviews today bring you all some customer reviews and complaints from real customer, from these tidebuy reviews, you could know some details about tidebuy.
The following are some tidebuy customer reviews. welcome to check!

Never had a bad experience with customer service

The only complaint I have about this store is not checking their merchandise thoroughly for defects. What saves this company is the excellent customer service. I needed to have a pair of heels by a certain date, I wanted to select free shipping, but there was no guarantee they would come on time, so I messaged a representative with my concerns and she offered to upgrade the shipping at no charge, what a dear! So I received my shoes, and was disappointed to see the suede on them scratched off in various places and messaged customer service again, Jamal was great, he offered to exchange and have them shipped out today so I can get them tomorrow.

THIS is customer service, folks!!

So I ordered a really nice pair of work clogs from Zappos and they weren't quite the right feel...I thought about just reselling to someone I knew for less because I was sure online exchange would be a pain. I decided to call Zappos to see how much of a hassle it would be to exchange, and an associate named Lauren picked up after about 30seconds on hold. Not only did she immediately email me the info to ship back for free(giving me two weeks to return the shoes I didn't like, as well as giving me options thru USPS, UPS and Fed Ex ), but she put my new order choice in for shipping, and told me I would be getting a refund back for the difference in 7-10 days...and it was already back in my acct. the next day! My new choice in shoes are already on the way, and Lauren did a great job in making light convo during "computer system thinking time!" She assured me that if the next pair were also were an issue, that we could try again, and as easy as she made it, I am no longer afraid of buying anything online as long as its thru Zappo's! Thanks to Zappo's AND Lauren for your amazing customer service!

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