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Zappos has the business model that I hope all online companies adapt. Very helpful customer service, quick and FREE shipping, an extremely comfortable UI, and a huge selection of items. I've begun using it recently and don't see myself going back to a shoe store again..
I ordered pair of shoes form them some time in the past. They were very nice quality
Received my converse, they were much cheaper than the stores in San Antonio. Free shipping too.
I have been using Zappos for years, I am also using their sister site 6 PM as well. Great service, great delivery, great sales.
Who doesn't love one stop shopping!!
The name Zappos kept popping up on my sidebar. I thought that because they do free shipping & returns, they would incorporate that cost into their items, but no! They are competitive as well!
I never buy shoes without trying them on first, but this time they were a birthday gift and surprise, so the person needed to know for sure that the shoe would fit! ... it would have killed some of that excitement factor if he had to return them... Fortunately Zappos came through!!
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