I had ordered a red dress several months ago and it did not fit. I contacted the company and they offered to refund my money or get a credit and keep the dress which I cannot wear. I like a lot of their stuff so I decided to get the credit. I just received a dress that is great. It is like a shirt dress in white with flowers interspersed, not too many, very simple dress with 3/4 sleeves and a button down collar. It is a bit long but it is the midi dress. I will wear it with a belt and it'll look great. Also, 100% cotton so it will shrink in wash which is ok. The size was M and fits every where else. I am 5.4 and 130lbs. Great dress when you live in a warm climate. Everything was professionally handled and great customer service.
I loved the styles at Tidebuy and ordered a cute red dress for my 40th wedding anniversary (at least it was cute on the model) However, it didn't work out for me. The fabric quality was nice and the style was very cute, just not on me! I received the dress in a very timely manner and in good condition. Since it did not work out for me, I returned it. However I didn't see the refund in my checking account and was concerned. I contacted Tidebuy by email and got an immediate response from a person by the name of Tiffany. She walked me through the process and followed up on my order which had now been returned over 60 days. She was in daily contact with me until it was resolved. Well, I discovered that I had ordered it through PayPal instead of my checking account and my refunded had been posted promptly after the dress was returned after all. I was/am a bit embarrassed to say the least! I would not hesitate to order from Tidebuy again. My experience was great, even though this particular dress did not work out. The company sto0d by and beyond their return policy and made sure that I was a satisfied customer.
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